Setting up IPTV Program Guide (EPG) and troubleshooting

The program guide (EPG, "Electronic Program Guide") shows what is currently playing and what is coming next. If it is missing or the times are wrong, the whole service seems broken – usually, this can be solved quickly.

How the EPG works

The app loads a program file and assigns it to the channels. This includes a channel ID for each. If the ID does not match the program file, the channel remains without program info.

The most common causes

• EPG not yet loaded: After the first setup, the download can take a few minutes.
• Wrong time zone: Times are shifted by hours. In the app settings, set the time zone to Central Europe (CET/CEST) or adjust the EPG time offset.
• Channel without assignment: Individual channels have no EPG data. In TiviMate, the assignment can be corrected manually.
• Outdated cache: Manually update the EPG in the app or clear the cache.

Step by step (TiviMate)

1. Open Settings → EPG.
2. Check the source or select Update EPG.
3. In case of time shift, adjust the EPG time offset.
4. For individual channels: Long press the channel → Assign EPG.

Step by step (IPTV Smarters Pro)

1. Settings → EPG/Program Guide → Update.
2. Check time zone in General Settings.

You can also find suitable guides for TiviMate and IPTV Smarters Pro. If the assignment is permanently missing, please contact us via WhatsApp and name the affected channel.